Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbing-supplies-near-wodonga.thebestlocalpro.com (hereinafter referred to as “Plumbing Supplies Near Wodonga,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy outlines our commitment to protecting your personal information and data privacy when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our primary website at https://plumbing-supplies-near-wodonga.thebestlocalpro.com.
  2. Any mobile or desktop applications developed by us.
  3. Online services and tools provided through our platform.
  4. Products purchased or accessed via our website.

Please note that this policy does not extend to third-party platforms, applications, products, or services linked to or from our site. These entities have their own privacy policies, and we encourage you to review them before engaging with any external services.

Processing Activities

This Privacy Policy guides how we handle your personal data when:

  1. You register an account and use our applications or services as an authorized user.
  2. You visit and interact with our websites, including browsing, making purchases, or filling out forms.
  3. We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or service-related purposes.

Personal Data Collection

We collect various categories of personal data to enhance your user experience and improve our services. The types of information we gather include:

  1. Account Information: User names, passwords, email addresses, and profile details you provide during registration.
  2. Payment Information: Credit card numbers, billing addresses, and payment history associated with your purchases.
  3. Financial Information: Bank account details (if provided for direct payments or refunds).
  4. Purchase Information: Product ordering details, quantities, and shipping addresses.
  5. Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and app usage data (through cookies or similar technologies).
  6. Location Data: GPS coordinates or address information when you opt-in to location services.
  7. Feedback: Reviews, ratings, comments, and suggestions you share with us.
  8. Social Media Information: User profiles, posts, and interactions from social media platforms (if linked to your account).
  9. Product Interest: Details about products you view, search for, or add to your cart on our site.

We collect this data through direct user input, automated systems, and third-party service providers.

Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to:

  1. Enhance User Experience: Remembering user preferences, ensuring seamless navigation, and personalizing content.
  2. Analytics: Tracking website usage, gathering statistical data, and improving overall performance.
  3. Functionality: Enabling specific features, such as remembering login credentials or storing items in your cart.

Our cookies are categorized as Strictly Necessary, Preferences, Analytics, and Marketing. You have the option to manage non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for varying periods based on legal requirements and the purpose of collection:

  1. Account Data: We keep account information for as long as your account is active or until you request its deletion.
  2. Transaction Records: Financial and purchase data may be retained for tax, accounting, or fraud prevention purposes (up to 7 years).
  3. Communication Logs: Messages and call records may be stored temporarily for customer service and support.
  4. Analytics Data: Aggregated analytics data is usually kept for a limited time to continuously improve our services.
  5. Legal Requirements: We may be required to retain certain data for longer periods as per applicable laws and regulations.

Once the retention period elapses, we securely delete or anonymize the personal data unless we are legally obligated to preserve it.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  1. Access: You can request access to the personal information we hold about you.
  2. Rectification: The right to correct or update inaccurate or incomplete data.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  4. Restriction: Limiting the use or processing of your personal information under specific conditions.
  5. Portability: Obtaining and transferring your data to another controller in a structured, commonly used format.
  6. Objection: Opposing the processing of your data for specific purposes.
  7. Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you.

To exercise any of these rights, please reach out to our privacy team at [email protected] or via postal mail. We will respond to your request as quickly as possible and within the time frames set by applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it regularly for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this policy, please contact us: